Frequently Asked Questions

Is there an age requirement to attend?

• NO GUESTS UNDER THE AGE OF 18 MAY BE LEFT ANYWHERE ON THE PROPERTY UNATTENDED (Ex: Dropping your children off and picking them up hours later)
• Our recommended age is 12 & up. We offer "No-Scare" tours for those wanting to experience the event without scare actors - Please See calendar for more information.
• No guests may be carried.

What Should I Wear?

• NO FLIP FLOPS/HEELS
• Dress for the weather - You will be outdoors while waiting, and on the trail.
• This is Northern Michigan, it can get extremely cold - Dress warm. We will not refund tickets because you are too cold to wait for your entry.

Are you open in the rain?

• We will remain open unless rain becomes an on-going, heavy downpour, or there is severe weather.
• If you purchase a ticket for a night we are forced to shut down, you will be allowed to use that ticket on the Sunday of the weekend you purchased your ticket for.
• We make weather announcements on our Facebook page as quickly as we make the decision - We will also make the update on our business voicemail.
• The waiting line and trail is exposed to the elements - So please dress accordingly.

Do you offer refunds?

There are NO refunds - Once you have entered through the gate with your tickets, the event has begun. If you are too scared to continue through an attraction, then we have done our job and did what you came here for. If you fail to follow our rules which are stated here on the website, and in person at the event, we reserve the right to remove you from the event at our discretion. When purchasing a ticket for Friday/Saturday online you have the option of buying "refund protection" through an outside company, this projects your purchase for any reason if you are unable make it to the event. We will only provide refunds through us if it is our decision to shut down.

I have a large group, can we all go through together?

• We send in groups of 5-6.
• If your group is larger, we may split you into smaller groups or if your group is smaller – you may be put together with another group. Groups of two will always be grouped with another group unless it is a slow night.

Is your event wheelchair accessible?

We do our best to make all of our attractions accessible to standard wheelchairs. You should be able to enjoy all the events. Larger wheelchairs or motorized wheelchairs will not be able to maneuver through the indoor haunts.

Be warned that the trail is uneven, bumpy, and sometimes slightly muddy depending on the weather. We advise having someone with you capable of helping you maneuver through, as the trail can be tough for some wheelchairs.

Can I take pictures/video?

We do allow photos/video while waiting in line, and on our Midway. Once your group enters the first attraction you must put away your devices until you exit onto our midway.

Do you take cash or credit cards?

Tickets can be purchased online using a credit card for Friday and Saturday nights. Sundays tickets can be purchased on site using cash, or credit cards. Please keep in mind our Midway vendors prefer cash at this time.

How do I join your crew?

If you are interested in becoming an actor or crew member at our event, please go to: https://screams-in-the-dark.sithon.io - Actors/Crew members must be 18 years of age, or 15-17 with a parent or guardian applying. We provide everything you will need costume wise. Feel free to ask for more information through Facebook.